The State of Zoho Commerce in 2024

In this report, we'll cover the following essential statistics on Zoho Commerce usage.

• Zoho Commerce growth
• Social media usage on Zoho Commerce stores
• Contact information on Zoho Commerce stores
• Top categories for Zoho Commerce stores
• Top countries for Zoho Commerce stores
• Number of employees for Zoho Commerce stores
• Number of products sold for Zoho Commerce stores
• Top Zoho Commerce technologies
• Top Shipping Carriers used by Zoho Commerce stores
• Zoho Commerce store top-level domain distribution
• Top Zoho Commerce stores
• New Zoho Commerce stores
• Stores switching to Zoho Commerce from other platforms
• Stores switching from Zoho Commerce to other platforms

Zoho Commerce Growth

At present, there are 1,419 live stores running on the Zoho Commerce platform.

Here is the historical growth of stores running Zoho Commerce.

• Zoho Commerce stores increased 30.1% quarter-over-quarter in 2024 Q1.
• Zoho Commerce stores increased 345% year-over-year in 2024 Q1.

Note: the store counts displayed in this section are based on actual historical store counts.

It's hard to know exactly when a Zoho Commerce store was first created but we use a heuristic that includes historical DNS data which provides a reasonable approximation.

Social Media Usage On Zoho Commerce Stores

Ecommerce brands use social media sites to engage with millions of consumers. Instagram and Facebook are the dominant social media sites for ecommerce stores, by far, with Twitter, Pinterest and YouTube also having notable usage.

• Instagram is used by 42.2% of Zoho Commerce stores.
• Facebook is used by 40.5% of Zoho Commerce stores.
• YouTube is used by 21.8% of Zoho Commerce stores.

Contact Information On Zoho Commerce Stores

Email remains an extremely popular communication channel for merchants. Many merchants also provide a phone number so that their customers can reach them instantly.

• 80% of Zoho Commerce stores provide a phone number on their website
• 75% of Zoho Commerce stores have an email on their website

Top Categories For Zoho Commerce Stores

Here is the breakdown of industry verticals for stores on Zoho Commerce.

• 14.2% of Zoho Commerce stores sell Home & Garden products.
• 8.7% of Zoho Commerce stores sell Food & Drink products.
• 8.6% of Zoho Commerce stores sell Business & Industrial products.

Top Countries For Zoho Commerce Stores

Here are the top countries for stores using Zoho Commerce.

• 19.4% of Zoho Commerce stores are in India
• 12.8% of Zoho Commerce stores are in United States
• 3.6% of Zoho Commerce stores are in Canada
• 2.8% of Zoho Commerce stores are in Australia

With a paid account, stores can also be segmented by region and city.

Number Of Employees For Zoho Commerce Stores

Here is the breakdown of Zoho Commerce stores by the number of employees.

• 98.2% of Zoho Commerce stores have Unknown employees.
• 0.6% of Zoho Commerce stores have 1 - 9 employees.
• 0.4% of Zoho Commerce stores have 10 - 24 employees.

Number Of Products Sold For Zoho Commerce Stores

Here is the breakdown of Zoho Commerce stores by the number of products that they sell.

• 26.6% of Zoho Commerce stores sell 1 - 9 different products.
• 8.4% of Zoho Commerce stores sell 10 - 24 different products.
• 7.4% of Zoho Commerce stores sell 25 - 49 different products.

Top Technologies on Zoho Commerce Stores

We're tracking 76 different technologies that have 4,102 collective installs on Zoho Commerce stores.

• Facebook Pixel is used by 47.4% of Zoho Commerce stores.
• Google Tag Manager is used by 40.5% of Zoho Commerce stores.
• Google Adsense is used by 40.4% of Zoho Commerce stores.

Here are the top 10 third-party technologies, ordered by number of installs, across all Zoho Commerce stores.

Top Shipping Carriers Used By Zoho Commerce Stores

• UPS is used by 3.2% of Zoho Commerce stores.
• USPS is used by 1.6% of Zoho Commerce stores.
• Fedex is used by 1.5% of Zoho Commerce stores.

Here are the top 10 shipping carriers across all Zoho Commerce stores.

Zoho Commerce Store Top-level Domain Distribution

.com is the most popular top-level domain for Zoho Commerce stores. This is not surprising since alternate top-level domains have only been introduced somewhat recently and there is still a certain cachet associated with .com domains.

That said, you'll find stark regional differences in certain countries. In Australia, .com.au is the most common top-level domain with .com a close second. This is the exception however as .com domains dominate in virtually all other countries.

• 55.9% of Zoho Commerce stores have a .com domain.
• 9.7% of Zoho Commerce stores have a .in domain.
• 2.3% of Zoho Commerce stores have a .co.za domain.

Top Zoho Commerce Stores

Here are the top stores, powered by Zoho Commerce, ordered by store rank.

New Zoho Commerce Stores

Here are the 0 highest-ranked stores added most recently.

Stores Switching to Zoho Commerce From Other Platforms

Over the last 90 days, Zoho Commerce has taken 26 merchants from competitive ecommerce platforms.

Here are the top stores that have switched to Zoho Commerce from competitive ecommerce platforms.

Stores Switching from Zoho Commerce To Other Platforms

Over the last 90 days, Zoho Commerce has lost 12 merchants to competitive platforms.

Here are the top Zoho Commerce stores that have recently changed to a competitive platform.

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